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Why should you use OnGuard help desk services?


At Karien, we understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services. Our continuous service ensures that your critical IT systems and applications are always up and running and that any problems are resolved quickly and accurately by helpful, knowledgeable technicians. Karien developed the OnGuard platform to ensure your IT systems and entire infrastructure run smoothly without you ever needing to worry about your uptime or reliability of your systems.


Through our remote IT monitoring services, Karien resolves many issues before users are even aware of the risk. During client onboarding, Karien installs an OnGuard software agent on each device that will continuously monitor the device, including uptime, performance, and updates. From our operations center, we  resolve users’ issues to reduce the potential impact on your business.


OnGuard Pricing

Basic Plan $11.00/month per device

Basic Support Live Remote Monitoring Remote Access Remote Support Basic Endpoint Maintenance

Business Plan $22.00/month per device

Professional Support Live Remote Monitoring Remote Access On Demand Remote Support Endpoint Maintenance

Pro Plan $33.00/month per device

Professional Support Live Remote Monitoring with Resolve Remote Access On Demand 24/7 365 Remote Support Complete Endpoint Maintenance

Managed Business Computer Services

Stress-Free IT begins Here

The core of our Stress-Free IT philosophy, our managed services monitor all aspects of your computer network to analyze where issues may occur and fix them before they become problems.
Our “pro-active” approach to managed services means that we are often working behind the scenes – so that your productivity is not impacted or affected. We work to mitigate risks and optimize performance BEFORE there is an issue, to keep staff working at optimal levels. From monitoring hard drives and operating systems, complex network distributions, to reviewing and maintaining all data, we empower your business to grow without worrying about IT.

Why Choose Managed Services?

As technology grows, all businesses need technology to operate efficiently to compete effectively. Even a few hours of downtime can have devastating financial implications. From lost productivity, to missed opportunities, Karien recognizes how important technology is to your business and takes every step to ensure it operates smoothly at all times.

Are Managed Services Right for Your Business?

Managed services are a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with managed services focuses on the prevention of these issues before they disrupt employees, management and/or clients.

Cost Effective for Most Businesses

Most businesses save money when moving to Karien IT’s managed services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow us to be more efficient.